Frequently Asked Questions

How can we help?

Whether you’re visiting us for general foot care, an ingrown toenail, heel pain, a verruca, fungal nails or another foot problem, we want you to feel comfortable and informed before your appointment.

Simply click on a question below to see the answer.

Do I need a referral to see a podiatrist?

No. You can book directly with Foot Corner without a referral from your GP.

What is included in a new patient podiatry appointment?

Your podiatrist will talk to you about your concerns, take a relevant medical history and examine your feet.

They will explain what they have found and discuss the most appropriate treatment or next steps with you.

Where suitable, treatment may also be carried out during your appointment.

Which appointment should I book?

If you’re unsure which appointment you need, please contact us and let us know what is troubling you.

Our team can help guide you towards the most appropriate appointment.

Can I request a particular podiatrist?

Yes. You can request to see Arti or Marta, subject to availability.

Will I receive an appointment reminder?

Yes. We send appointment reminders before your appointment, so please make sure we have your correct mobile number and email address.

What should I bring to my appointment?

Please bring details of any medications you take and any relevant medical information.

If you are coming to see us about foot, ankle or walking-related pain, it can also be useful to bring the shoes you wear most often and any insoles or orthotics you currently use.

Do you see children?

Yes. We can assess and treat a range of foot and nail problems in children.

If you’re unsure whether we can help with a particular problem, please contact us before booking.

What conditions do you treat?

We treat a wide range of foot and nail problems, including:

• Ingrown toenails
• Corns and callus
• Thickened nails
• Fungal nails
• Verrucae
• Athlete’s foot
• Heel pain
• Plantar fasciitis
• Achilles tendon problems
• Pain in the ball of the foot
• Morton’s neuroma
• Bunions
• Foot and ankle pain
• Nail problems
• Biomechanical and walking-related problems

If you’re unsure whether we can help, please contact us.

Can you help with corns and hard skin?

Yes. We regularly treat corns, callus and areas of hard skin.

Your podiatrist can also advise you on why the problem may be developing and ways to help reduce it returning.

Can you help with thick or difficult-to-cut toenails?

Yes. We can safely reduce and cut thickened or difficult nails and advise you if there appears to be an underlying nail condition.

Is it safe to have podiatry treatment if I have diabetes?

Yes. Foot care can be particularly important for people living with diabetes.

Please let us know about your diabetes and any other relevant medical conditions so that we can provide appropriate care.

Can you help with ingrown toenails?

Yes. We treat ingrown toenails in both adults and children.

Treatment depends on how severe the problem is and whether it keeps returning.

Options may include conservative treatment, nail bracing or nail surgery.

What happens during nail surgery?

The toe is numbed using a local anaesthetic.

Depending on your problem, either part of the nail or occasionally the whole nail may be removed.

Phenol may then be used to help prevent the troublesome section of nail from growing back.

Your podiatrist will explain the procedure, healing process and aftercare before treatment.

Will I need a local anaesthetic?

Yes. Nail surgery is carried out under local anaesthetic so that the toe is numb during the procedure.

How long does recovery take after ingrown toenail surgery?

Healing varies from person to person and also depends on the type of procedure carried out.

Your podiatrist will give you detailed aftercare instructions and explain what to expect following your surgery.

Do you offer Onyfix nail bracing?

Yes. Onyfix is a non-surgical nail correction system that can be suitable for certain curved, involuted or troublesome nails.

Your podiatrist will first assess whether it is appropriate for your nail.

How much does Onyfix nail correction cost?

Your podiatrist will discuss the recommended treatment plan with you after assessing the nail. and discuss pricing.

Do you treat fungal toenails?

Yes. We offer several treatment options depending on the severity and type of fungal nail infection.

These may include nail reduction, topical treatment, fungal testing, Class 4 PODYLAS laser treatment and, in some cases, nail removal.

How do I know whether my nail is actually fungal?

Not every thick, discoloured or damaged nail is caused by fungus.

Where appropriate, we can carry out testing to help determine whether a fungal infection is present.

How does laser treatment for fungal nails work?

Our Class 4 PODYLAS laser delivers laser energy through the nail into the area affected by fungal infection.

The aim is to target the fungal infection while allowing healthier nail to grow through.

How many laser treatments will I need?

Our fungal nail laser programme usually involves a course of treatments rather than a single appointment.

Your podiatrist will assess your nails and explain the recommended treatment plan before you start.

How long does a fungal nail laser appointment take?

We allow approximately 30 minutes for a fungal nail laser appointment.

Do you treat verrucae?

Yes.

We offer different verruca treatment options including cryotherapy and SWIFT microwave therapy.

The most suitable treatment depends on factors such as the size, location and duration of your verruca, as well as your medical history.

What is SWIFT microwave therapy?

SWIFT uses controlled microwave energy to stimulate an immune response in the area affected by the verruca.

There are no dressings required following treatment and you can normally continue with your usual daily activities.

Is SWIFT suitable for children?

SWIFT can be suitable for some children.

This depends on the child’s age, the verruca and their ability to tolerate the treatment.

We would assess this before recommending SWIFT.

How much does verruca treatment cost?

The cost of treatment will depend on the type of treatment recommended, such as cryotherapy or SWIFT microwave therapy.

Your podiatrist will discuss the options and costs with you before proceeding.

Can you help with heel pain?

Yes.

Heel pain can have several causes, including plantar fasciitis.

We can assess the likely cause and recommend a treatment plan based on your individual findings.

Can you help with Achilles tendon pain?

Yes.

Depending on your assessment, treatment options may include exercises, footwear advice, specialist insoles, custom orthotics, strapping, Class 4 laser therapy and shockwave therapy.

Is shockwave therapy suitable for Achilles pain as well as heel pain?

Yes. Shockwave therapy can be used for certain tendon and soft-tissue problems, including some cases of Achilles tendinopathy and plantar heel pain.

An assessment is required first to make sure it is appropriate for you.

Can you help with pain under the ball of my foot?

Pain under the ball of the foot may have several causes, including metatarsalgia, capsulitis, pressure-related problems and Morton’s neuroma.

We can assess the area and recommend the most appropriate treatment.

Can you help with a trapped nerve feeling between my toes?

 A burning, tingling, shooting or pebble-like feeling between the toes can sometimes be associated with Morton’s neuroma.

We can assess your symptoms, footwear and foot function and discuss treatment options.

Can you help with bunions?

Although conservative treatment cannot remove the bony prominence itself, we can help with pain, pressure and associated foot problems.

Treatment may include footwear advice, padding, specialist insoles, custom orthotics and, where appropriate, laser therapy for pain and inflammation.

Can you help with toe or foot pain caused by the way I walk?

We can carry out a biomechanical assessment and may use video gait analysis and dynamic pressure assessment to see how your feet are functioning when you stand and walk.

Treatment may include exercises, footwear advice, specialist insoles or custom-made orthotics.

Do you offer custom-made orthotics?

Where appropriate, we can prescribe custom-made orthotics following a biomechanical assessment.

Are your podiatrists qualified?

Our podiatrists are registered with the Health and Care Professions Council and the Royal College of Podiatry.

Both Arti and Marta provide podiatry care.

Arti has a particular interest in nail surgery and musculoskeletal foot and ankle conditions.

Marta has a particular interest in dermatology-related foot conditions and nail bracing.

If you are unsure who would be most appropriate for your concern, our team can help guide you.

Do you have male and female podiatrists?

Our current podiatrists are female.

Where is Foot Corner?

Foot Corner is located on the High Street in Ashford, Surrey, next door to the Co-Op.

Is there parking nearby?

There is free two-hour lay-by parking outside the clinic.

Spaces can be busy at certain times, so we recommend allowing a little extra time before your appointment.

Is Foot Corner wheelchair accessible?

The clinic itself is wheelchair and walking-aid friendly.

Please note that we do not currently have a wheelchair-accessible toilet.

Do you offer home visits?

No. We currently provide treatment from our clinic in Ashford.

Do I have to pay when I book?

Payment for treatment is normally made on the day of your appointment. However online booking will need dull payment.

Our cancellation policy applies to all booked appointments.

What payment methods do you accept?

We accept most common payment methods.

We do not currently accept American Express.

Do you accept private medical insurance?

We can provide receipts and documentation for many private health insurers.

We do not currently accept BUPA.

We recommend checking the terms of your individual policy before booking.

Do you offer discounts?

Any promotions or special offers will be clearly advertised when available.

Please ask our team if you are unsure whether a current offer applies to your appointment.

Do you offer gift vouchers?

Foot Corner gift vouchers are available.

Please contact us for more information.

Do you offer telephone or video appointments?

We do not currently offer telehealth appointments.

A face-to-face appointment is usually needed so that we can properly examine your feet and provide appropriate advice.

Are you open on bank holidays?

No. Foot Corner is closed on bank holidays.